1. Client’s Expectations and Preferences

• Discuss the client’s overall expectations for the cleaning service.
• Identify specific areas of concern or high-priority areas.
• Inquire about any preferences for cleaning products or techniques (e.g., green cleaning solutions, hypoallergenic products).

2. Scope of Work

• Clarify which rooms and areas are to be cleaned.
• Determine any areas or items that should not be cleaned or touched.
• Discuss frequency of cleaning (e.g., weekly, bi-weekly, monthly).

3. Special Instructions

• Ask about any delicate or valuable items that require special care.
• Discuss any particular stains or problem areas that need extra attention.
• Understand any specific instructions for handling pets or pet areas.

4. Access and Security

• Confirm the method of access to the home (e.g., keys, security codes).
• Discuss any alarm systems and how to deactivate/reactivate them.
• Identify and understand the use of any security cameras or systems in place.

5. Cleaning Products and Equipment

• Confirm if the client will provide any cleaning products or equipment.
• Ensure clarity on what products and equipment the cleaning service will supply.
• Address any client allergies or sensitivities to certain cleaning products.

6. Time and Schedule

• Establish the date and time for the cleaning service.
• Confirm the estimated duration of the cleaning session.
• Discuss the arrival window for the cleaning team.

7. Pricing and Payment

• Review the pricing structure and any additional fees (e.g., for deep cleaning or special services).
• Confirm the method and timing of payment (e.g., per visit, monthly).
• Discuss any cancellation or rescheduling policies.

8. Health and Safety Protocols

• Explain the cleaning team’s health and safety protocols  (e.g., PPE, sanitization procedures). Personal Protective Equipment
• Inquire about any health concerns or precautions the client has.

9. Feedback and Communication

• Establish the best way for the client to provide feedback (e.g., email, phone, survey).
• Confirm the point of contact for any questions or concerns.
• Discuss how often you will review the cleaning service to ensure client satisfaction.

10. Additional Services

• Inform the client about any additional services offered (e.g., carpet cleaning, window washing).
• Determine if there are any other services the client is interested in now or in the future.

Summary Checklist

• Discuss Client’s Expectations and Preferences
• Clarify Scope of Work
• Identify Special Instructions
• Confirm Access and Security Details
• Review Cleaning Products and Equipment
• Establish Time and Schedule
• Review Pricing and Payment Terms
• Explain Health and Safety Protocols
• Set Up Feedback and Communication Channels
• Inform About Additional Services

By covering these points during the walkthrough, you ensure that both you and the client have a clear understanding of the cleaning service, leading to higher satisfaction and smoother operations.

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